Subscription Policy

 

Subscription Policy

Convenient, flexible, and transparent — never run out of your favourites.


At My Believer Shop, we offer convenient subscription options so you never run out of your favorite beauty essentials, cosmetics, or lifestyle accessories. By signing up for a subscription, you agree to the following terms.
1. Subscription Overview

When you purchase a subscription at mybelievershop.com, you will receive regular deliveries based on the frequency you selected (e.g., monthly or quarterly). Your subscription will automatically renew at the end of each billing cycle unless you choose to cancel.

2. Billing & Payment
  • Automatic Charges: By starting a subscription, you authorize My Believer Shop to charge your provided payment method for each recurring period.
  • Price Changes: We reserve the right to change the price of subscription items. However, we will provide you with at least 30 days' notice via email (support@mybelievershop.com) before any price change takes effect.
3. Management & Cancellation

We believe in flexibility. You are in full control of your subscription:

  • How to Cancel: You can cancel your subscription at any time by logging into your account on our website or by emailing our support team at support@mybelievershop.com.
  • Cancellation Deadline: To avoid being charged for your next scheduled delivery, please cancel at least 3 business days before your next billing date.
  • No Cancellation Fees: There are no hidden fees or penalties for canceling your subscription.
4. Skip or Pause

Not ready for your next delivery? You can "Pause" or "Skip" a month through your customer portal. This allows you to keep your subscription active without being charged for a specific period.

5. Refunds on Subscriptions

Refunds for subscription renewals follow our standard Refund Policy. If a renewal payment is processed because a cancellation request was made after the deadline, that specific shipment may not be eligible for a refund unless the product is faulty.

6. Contact Us

For any help managing your subscription, please reach out to our team in Alexandra Hills, Queensland:


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My Believer Shop – Official Correspondence Address
66 Windemere Rd, Alexandra Hills, QLD 4161, Australia
Administrative hub (online-first, proudly Queensland owned)
Manage Subscription

Frequently Asked Questions – Subscriptions

❓ How do I sign up for a subscription?
Select a subscription option on any eligible product page and choose your delivery frequency.
⏱️ When will I be charged?
Your first charge is at checkout. Subsequent charges occur on the same day of each billing cycle.
🔁 Can I change my delivery frequency?
Yes, log into your account portal to switch between monthly, quarterly, or custom intervals.
💳 What payment methods are accepted?
Visa, Mastercard, Amex, PayPal, and Shopify Pay.
📦 Can I change the products in my subscription?
Yes, you can edit, add, or remove items before each shipment.
🚫 How do I cancel?
Email support@mybelievershop.com or cancel via your account portal – no fees.
📅 What is the cancellation deadline?
At least 3 business days before your next billing date to avoid the next charge.
⏸️ Can I pause my subscription instead of cancelling?
Yes, you can pause for 1 to 6 months via your portal.
💰 Will I be notified of price changes?
Yes, we email you 30 days in advance at support@mybelievershop.com.
🔄 What if I want to skip just one delivery?
Use the "Skip" button in your account – no charge for that cycle.
📧 How do I know my cancellation is confirmed?
You'll receive a confirmation email. If not, contact us immediately.
🌏 Do you offer subscriptions for international customers?
Yes, but shipping costs may vary. Check at checkout.
🎁 Can I gift a subscription?
Yes, choose "Gift Subscription" at checkout and enter the recipient's email.
🔐 Is my payment information secure?
Absolutely. We use PCI-compliant gateways and never store full card details.
📦 What if my subscription order arrives damaged?
Contact us within 7 days – we will replace or refund per our policy.
⏳ Can I get a refund for a subscription charge I forgot to cancel?
If you cancel after the deadline, that shipment is still processed. Returns are possible via standard policy.
📝 Do I need an account to manage my subscription?
Yes, an account is required to access the customer portal.
🔁 Can I combine subscriptions for different products?
Yes, each subscription is managed separately but can be grouped in your cart.
💡 What happens if my payment fails?
We will retry for 5 days. If still fails, your subscription may be paused automatically.
🏠 Where is your subscription team based?
Our customer support operates from Alexandra Hills, QLD – we're local and responsive.

Managing Your Subscription – Tips

🔔 Set a reminder: Mark your calendar 3 days before your billing date to review or skip. 📧 Email templates: When emailing to cancel, include your order number and "Cancel Subscription" in the subject line for fastest processing. 🔄 Swap products: Use the portal to try new items without losing your subscription discount. 📱 Mobile friendly: Our customer portal works on all devices – manage on the go.

We're committed to making subscriptions hassle-free. If you ever experience any issue, our team is just an email away.

Need help with your subscription? Email us: support@mybelievershop.com
My Believer Shop — Premium Australian essentials. Transparency, fairness & local integrity.
ABN: 78 671 782 111 | Registered business: URBAN CLOTHING PTY LTD | 66 Windemere Rd, Alexandra Hills QLD 4161