Track Your Order
Track Your Shipment
From our hub in Alexandra Hills, Queensland to your doorstep — see exactly where your order is.
You can find your tracking number in the shipping confirmation email sent to you.
🇦🇺 Domestic (AU)
3–7 Business Days
🌎 International
7–21 Business Days
⚡ Processing
Orders ship in 1–3 days
Tracking not updating? Don't worry! It can take 24-48 hours for couriers to scan your package.
Questions? sandhunav757@gmail.com
My Believer Shop – Official Hub
66 Windemere Rd, Alexandra Hills, QLD 4161, Australia
Administrative & dispatch center (proudly Queensland owned)
Contact Support
66 Windemere Rd, Alexandra Hills, QLD 4161, Australia
Administrative & dispatch center (proudly Queensland owned)
Frequently Asked Questions – Shipping & Tracking
📦 How do I get my tracking number?
Once your order ships, we email a tracking number to the address you provided. Check spam folder if missing.
Once your order ships, we email a tracking number to the address you provided. Check spam folder if missing.
🕒 Why isn't my tracking updating?
Couriers can take 24–48 hours to scan packages. If still no update after 3 days, contact us.
Couriers can take 24–48 hours to scan packages. If still no update after 3 days, contact us.
🚚 Which carriers do you use?
We use Australia Post, Sendle, DHL, and Aramex depending on destination and package size.
We use Australia Post, Sendle, DHL, and Aramex depending on destination and package size.
🇦🇺 Do you ship to PO boxes?
Yes, for domestic orders we ship to PO boxes via Australia Post.
Yes, for domestic orders we ship to PO boxes via Australia Post.
🌏 How long does international shipping take?
Typically 7–21 business days, but customs may cause delays.
Typically 7–21 business days, but customs may cause delays.
💰 Are customs fees included?
International orders may incur customs duties or taxes – customers are responsible for these.
International orders may incur customs duties or taxes – customers are responsible for these.
⏱️ What is your processing time?
1–3 business days. During sales or holidays it may take a few extra days.
1–3 business days. During sales or holidays it may take a few extra days.
🔁 Can I change my shipping address after ordering?
Contact us within 2 hours of placing the order. After dispatch, we cannot reroute.
Contact us within 2 hours of placing the order. After dispatch, we cannot reroute.
📱 Can I track via SMS?
We offer email tracking only at this time. Enter your number above anytime.
We offer email tracking only at this time. Enter your number above anytime.
🏠 Where is your warehouse?
Our dispatch hub is at 66 Windemere Rd, Alexandra Hills, QLD 4161.
Our dispatch hub is at 66 Windemere Rd, Alexandra Hills, QLD 4161.
⚠️ What if my package is marked "delivered" but not received?
Wait 24 hours, check with neighbors/parcel lockers, then email us – we'll investigate.
Wait 24 hours, check with neighbors/parcel lockers, then email us – we'll investigate.
🔒 Is my tracking information secure?
Yes, we use encrypted connections and never share your data.
Yes, we use encrypted connections and never share your data.
📞 Can I track by phone?
Our support team can assist – email sandhunav757@gmail.com with your order number.
Our support team can assist – email sandhunav757@gmail.com with your order number.
🔄 What if my tracking shows no movement for a week?
Contact the carrier directly, or reach out to us – we'll open an investigation.
Contact the carrier directly, or reach out to us – we'll open an investigation.
🎁 Do you offer express shipping?
Yes, express options are available at checkout for faster delivery.
Yes, express options are available at checkout for faster delivery.
📦 Do you ship to New Zealand?
Absolutely. Delivery usually takes 6–12 business days.
Absolutely. Delivery usually takes 6–12 business days.
🧾 Will I receive a shipping confirmation email?
Yes, as soon as your label is created you'll get an email with your tracking link.
Yes, as soon as your label is created you'll get an email with your tracking link.
🔁 What is your return address?
Returns must be sent to our official address: 66 Windemere Rd, Alexandra Hills, QLD 4161.
Returns must be sent to our official address: 66 Windemere Rd, Alexandra Hills, QLD 4161.
💬 How do I contact the support team about tracking?
Email sandhunav757@gmail.com with your order number – we reply within 24 hours.
Email sandhunav757@gmail.com with your order number – we reply within 24 hours.
🌟 Do you offer order protection?
At checkout you may add package protection for lost or stolen items.
At checkout you may add package protection for lost or stolen items.
Our Shipping Promise
We partner with trusted couriers to ensure your order arrives safely. If your package is lost in transit (no tracking updates for 14+ business days domestically, 25+ internationally), we will reship or refund per our policy. For any delivery issues, contact us immediately – we value every customer.
Australian Consumer Law: If your order is significantly delayed or not delivered, you may be entitled to a remedy. We comply fully with ACL guidelines.